Shipping policy

Last updated: September 7, 2026

We currently serve customers primarily in the United States. Each Foxwala item is prepared with care, and personalized products may require additional production time.

Order processing

Most orders are processed within 3–7 business days after payment is confirmed. Personalized orders enter production after the required customization details have been received. Business days do not include weekends or public holidays.

Estimated delivery

After dispatch, delivery to most United States addresses typically takes 7–20 business days. These timeframes are estimates, not guarantees. Carrier delays, severe weather, peak seasons, customs processing, or an incomplete address may affect delivery.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take several business days to show its first carrier scan.

Address changes

Please review your shipping address carefully before ordering. Contact us as soon as possible if a correction is needed. Once an order has entered production or shipped, we may not be able to change or redirect it. Additional shipping charges may apply when an order must be reshipped because the address supplied at checkout was incorrect or incomplete.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, or your package arrives damaged, email us with your order number and relevant photos where applicable. We will review the carrier information and help determine the appropriate next step.

International orders

If delivery outside the United States is offered at checkout, the recipient is responsible for any import duties, taxes, or customs charges imposed by the destination country unless checkout states otherwise.

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Business information

Jiangxi Mengbi Technology Co., Ltd.
Room 101, Floors 1-16, Nanchang Haowei Commercial City Yijiudian, Rooms 0425, 0427 and 0428, No. 1155 Fusheng Road, Xihu District, Nanchang, Jiangxi, China
Email: info@foxwala.com